We're Different
Customer-driven service provision
We've thought carefully about how we can be flexible and help customers in ways that really fit their particular circumstances, no matter what they are. We create solutions to your particular problems, rather than supplying standardised services that may not match exactly. Here are some examples of how Support services can fit your needs better than standard offerings:
Service On Demand
smoothing the peaks in workload
Sometimes systems are stable, and your own staff can handle the routine systems administration tasks. The problem is how to deal with infrequent tasks or peaks in workload, such as performing upgrades and bugfixes, or recovering from a disaster.
Competa can provide a 3rd-line call out service, where we give guaranteed response to perform the infrequent tasks you need additional help with.
Growing Your Staff
smart training
Often customers would like to support new systems themselves, but staff might currently lack the skills to do so and there is not enough time to fully train them.
We can support systems and at the same time provide on-the-job training for your staff. Once your own support staff are up to speed we hand back control, providing backup if you need it at a later date.
Supporting Users
as well as equipment
Companies offering remote support usually provide just that - remote support. Dealing directly with users, face to face, is usually not possible. This can be inefficient and may lead to poor service.
If you choose for Competa to provide remote support we are happy to come on-site for regular meetings with end-users and IT management. In this way we can deal with problems quickly and efficiently, and make sure that you receive exactly the support you want.
Stay In Control
keep control of your data
You might want to outsource support, or have support conducted remotely. If you choose for Competa to remotely support your systems, the equipment can remain on your site if you want. This means that you can remain in control of the physical security of your equipment and data.
Should you ever wish to in-source support or end the contract there is no physical migration to worry about. Unlike hosting or co-location, handover to your own staff or a new service provider is simple and painless.